Frequently Asked Questions
- What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
- What is your shipping policy?
You can choose from standard shipping, two-day shipping or overnight shipping. Most orders leave our warehouse the next business day. If you’d like your order tomorrow, please email us at firstname.lastname@example.org or call us at 888-847-3098. Depending on the time of day and how many dogs are in the office, we’ll do our best to get it to you.
- How do you calculate sales tax on my order?
Orders with billing addresses in Minnesota will be taxed at the current MN sales tax rate. Orders with billing addresses outside of Minnesota will not be taxed.
- If I’m sending a gift, will the price show up on the packing slip?
Nope, that would be tacky.
- Do you ship to international locations?
We have partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at email@example.com or (786)314-7144.
GlobalShopex Local Numbers
Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
Canada (Toronto) · Tel: (416) 840 5719
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (11) 3957 0408
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (2) 368 0900
- Can I track my order?
Yes! You’ll receive an email with a tracking number when your order ships. Then stalk that package, stalk it good.
- How do I cancel or change an order?
Contact us at firstname.lastname@example.org or 888-847-3098 and we’ll be happy to help.
- What is your return/exchange policy?
We know sometimes things don’t work out. That’s okay, no hard feelings. To receive full credit, refund or replacement, your merchandise must be returned within 30 days of receipt; your merchandise must be in its original condition (i.e., undamaged); and you must include a Domestic Beast return form and a copy of your original packing slip along with the merchandise packed in its original packaging. Please note that closeout merchandise is not returnable unless it was damaged when you received it. For more information on how to return or exchange a product, see our Returns & Exchanges page.
- What should I do if the product I’ve received is damaged?
Oh yikes, contact us at email@example.com or 888-847-3098. We’ll do whatever we can to help you get a new one, stat.
- How will I know if the product is going to fit my dog?
Each product page has a size chart, when applicable. Make sure you read it carefully before you place your order, as sizes may differ between brands. If you need help with sizing, give us a call at 888-847-3098 or shoot us an email at firstname.lastname@example.org. If the product you purchase doesn’t end up fitting correctly, you can exchange it for another size, provided that item is still in stock. See ourReturns & Exchanges page for more details.